Cancellation Policy

Plans change. Here is how and when you can cancel a Shayra order.

Cancelling Before Dispatch

You may cancel your order free of charge at any point before it has been dispatched. Message us on WhatsApp with your order number and we will cancel it right away.

Orders are usually dispatched within 3 working days of confirmation, so please reach out as soon as you can.

Cancelling After Dispatch

Once a parcel has left our facility, we cannot cancel it. You may refuse delivery when the courier arrives, or accept it and request a return under our Refund Policy if the item qualifies.

Please note that repeatedly refusing Cash on Delivery parcels may result in future orders requiring advance payment.

Refunds on Cancelled Orders

If you paid in advance by bank transfer and cancel before dispatch, we will refund the full amount to your original account within 7–10 working days. Cash on Delivery orders cancelled before dispatch carry no charge.

Orders We Cannot Cancel

• Custom-stitched or made-to-measure pieces once production has begun
• Orders already handed over to the courier
• Items purchased during a final-sale or clearance promotion

Cancellation by Shayra

In rare cases we may need to cancel an order — for example if an item is out of stock, if we cannot verify your delivery details, or if the delivery address falls outside our courier network. If this happens we will contact you directly and refund any amount paid in full.

How to Cancel

Message us on WhatsApp at +92 309 9081614 or email shayraclothing@gmail.com with your order number and we will help you sort it out.