FAQs

Orders & Payment

How do I place an order?
Add your piece to the cart, select your size, and check out. Full step-by-step instructions are on our How to Order page. You can also order directly on WhatsApp.

What payment methods do you accept?
Cash on Delivery and bank transfer. For bank transfer, share the payment screenshot on WhatsApp and we will confirm immediately.

Do you take Cash on Delivery?
Yes, across Pakistan. Please have the exact amount ready for the courier.

Can I change or cancel my order?
Yes, if it has not shipped yet. Message us on WhatsApp as soon as possible — see our Cancellation Policy for details.

Shipping & Delivery

How long does delivery take?
Typically 3–5 working days within major cities and 5–7 working days elsewhere in Pakistan. Orders are dispatched within 3 working days.

How much is shipping?
Shipping charges are calculated at checkout based on your location. We run free-shipping promotions from time to time.

Do you ship internationally?
Not yet, but we are working on it. Message us and we will let you know when it launches.

How do I track my order?
We send a tracking number on WhatsApp once your parcel ships.

Sizing & Fabric

How do I choose the right size?
If you are between sizes, message us on WhatsApp with your measurements and we will recommend the right fit.

Will the colour match the photos?
We photograph our pieces in natural light and edit as little as possible, but screens vary. Minor colour variation is normal and is not considered a defect.

How should I care for my Shayra pieces?
We recommend gentle hand wash in cold water, or dry cleaning for embroidered and chikankari pieces. Dry in shade to protect the colour.

Returns & Exchanges

Can I return an item?
We accept returns for damaged, defective or incorrect items, requested within 4 days of delivery. Please see our Refund Policy for full details.

Can I exchange for a different size?
Yes, subject to availability and our Exchange Policy. The piece must be unworn, unwashed and in original packaging with tags attached.

What if my parcel arrives damaged?
Record a video while opening the parcel and send it to us on WhatsApp within 24 hours of delivery. This makes the claim straightforward for everyone.

Still have a question?

Message us on WhatsApp or send an email — we usually reply within a few hours on business days.