Exchange Policy

We want your Shayra piece to fit you the way it was meant to. If the size is not right, here is how an exchange works.

Exchange Window

You may request an exchange within 3 days of receiving your order. Requests made after this window cannot be processed.

Conditions for Exchange

To be eligible, the item must be:

Unworn, unwashed and unaltered
In its original packaging with all tags still attached
Free from stains, perfume, deodorant marks or any signs of use
Accompanied by the original invoice or order number

How to Request an Exchange

Message us on WhatsApp within 3 days of delivery with your order number and the size you would like instead.
Send clear photos of the item showing the tags still attached.
We will confirm availability of your requested size and share the return address.
Ship the item back to us. Once we receive and inspect it, we dispatch the replacement.

Shipping Costs

If the exchange is due to our error — wrong item sent, wrong size shipped, or a manufacturing defect — we cover shipping both ways. For size or preference exchanges, the customer covers return shipping and we cover the cost of sending the replacement.

If Your Size Is Unavailable

Where the size you want is out of stock, we will offer you a store credit for the full value of the item, or an alternative piece of equal value. Store credit does not expire.