Refund policy

At Shayra, every piece is checked before it leaves us. If something still arrives wrong, we will make it right.

Return Window

You may request a return within 4 days of receiving your order. Requests made after this period cannot be accepted.

What Qualifies for a Return

The item arrived damaged or defective
You received the wrong item or the wrong size from what you ordered

We do not accept returns simply due to a change of mind. If the size is not right, please see our Exchange Policy instead.

Condition Requirements

Returned items must be unworn, unwashed and unaltered, in their original packaging, with all tags attached and the original invoice included.

Unboxing Video

For any damage or wrong-item claim, please record a continuous video while opening your parcel and send it to us on WhatsApp within 24 hours of delivery. This is the fastest way for us to approve your claim without back-and-forth.

How to Request a Return

Message us on WhatsApp within 4 days of delivery with your order number and clear photos or video of the issue.
Our team will review and confirm within 1–2 working days.
If approved, we will share the return address and instructions.
Ship the item back to us in its original condition.

Refund Processing

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed within 7–10 working days to your original payment method, or as a bank transfer for Cash on Delivery orders. Bank processing times may add a few days.

Return Shipping Costs

Where the return is due to our error — damage, defect, or the wrong item sent — Shayra covers return shipping in full. Original shipping charges are non-refundable in all other cases.

Non-Returnable Items

Sale, clearance and final-sale items
Custom-stitched or made-to-measure pieces
Items that have been worn, washed, altered or damaged after delivery
Items returned without tags or original packaging

Minor Variations

Handcrafted embroidery, chikankari and dyed fabrics carry small natural variations. Slight differences in colour between the photographs and the delivered piece, or minor irregularities in hand embroidery, are characteristics of the craft and are not treated as defects.